PRIVACY POLICY – ATMOS SCENT UK LTD
Last Updated: 26.11.2025
ATMOS SCENT UK LTD (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy.
This Privacy Policy explains how we collect, use, store and share your information when you use our website atmosscent.com or purchase our products.
By using our website, you confirm that you have read and understood this Policy.
1. WHO WE ARE
ATMOS SCENT UK LTD
Company Number: 16641630
Registered Office: 3 Cunningham Avenue, London, E16 2TL, United Kingdom
Contact: contact@atmosscent.com
We are the “data controller” responsible for your personal information under UK data protection laws (including the UK GDPR and Data Protection Act 2018).
2. INFORMATION WE COLLECT
We may collect the following types of data:
2.1 Information you provide
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Name
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Email address
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Phone number
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Billing and delivery address
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Payment details (processed securely by third parties)
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Order details and purchase history
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Messages or communications sent to customer support
2.2 Automatically collected information
When you browse our website, we automatically collect:
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IP address
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Device information
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Browser type
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Cookies and tracking data
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Pages viewed and time spent on the site
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Shopping behaviour (e.g. items viewed, cart activity)
2.3 Information from third parties
We may receive data from:
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Payment providers (Stripe, PayPal, Shopify Payments)
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Delivery partners (Royal Mail, Evri, DHL)
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Marketing platforms (TikTok Ads, Meta Ads)
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Shopify (our ecommerce platform)
3. HOW WE USE YOUR INFORMATION
We process your data for the following purposes:
To fulfil your orders
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Process payments
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Provide invoices
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Deliver products
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Send order updates
To improve our website and services
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Understand browsing behaviour
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Analyse performance
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Troubleshoot website errors
For customer support
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Respond to questions and messages
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Handle returns, refunds, or replacements
For marketing (with your consent)
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Send newsletters
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Promote offers or new product launches
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Retarget ads across social media
For legal and compliance reasons
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Fraud prevention
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Record-keeping
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Compliance with tax and accounting obligations
4. LEGAL BASIS FOR PROCESSING (UK GDPR)
We process your data based on:
✔ Contractual necessity
To fulfil your order and provide customer support.
✔ Legitimate interests
To improve our website, prevent fraud, and understand customer behaviour.
✔ Consent
For email marketing and cookies.
✔ Legal obligation
For tax, accounting, and regulatory compliance.
5. SHARING YOUR INFORMATION
We share your personal data only with trusted service providers:
Website & hosting
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Shopify
Payment providers
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Stripe
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PayPal
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Shopify Payments
(We do NOT store your full card details.)
Delivery partners
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Royal Mail
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Evri
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DHL
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Other logistics providers
Marketing tools
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Meta (Facebook & Instagram)
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TikTok
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Email marketing platforms (Klaviyo/Mailchimp if applicable)
IT and analytics
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Google Analytics
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Shopify analytics tools
We do not sell your personal data.
6. INTERNATIONAL TRANSFERS
Some of our service providers (e.g. Shopify, Meta, Google) may process your data outside the UK.
When they do, they are required to use appropriate safeguards such as:
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Standard Contractual Clauses
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GDPR-compliant frameworks
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Secure servers
We only work with providers that meet UK GDPR standards.
7. DATA SECURITY
We take appropriate technical and organisational measures to protect your data, including:
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Encrypted payment processing
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Secure servers (Shopify)
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Access restrictions
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Data minimisation practices
However, no transmission over the internet is 100% secure.
8. DATA RETENTION
We keep your personal data only for as long as necessary:
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Order records: 6 years (legal requirement)
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Customer support messages: up to 24 months
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Marketing data: until you withdraw consent
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Website analytics: typically 26 months (Google default)
You may request deletion at any time unless retention is required by law.
9. YOUR RIGHTS (UK GDPR)
You have the right to:
✔ Access your personal data
✔ Request corrections
✔ Request deletion (“right to be forgotten”)
✔ Object to processing
✔ Withdraw consent
✔ Request data portability
✔ Restrict processing
To exercise any right, contact:
📧 contact@atmosscent.com
We may request proof of identity for security purposes.
10. COOKIES
Our website uses cookies to:
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Improve performance
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Personalise browsing
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Enable shopping features
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Provide analytics
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Power marketing ads
You can manage or disable cookies in your browser settings.
For detailed cookie information, see our Cookie Policy.
(Je peux te créer la Cookie Policy aussi.)
11. CHILDREN
We do not knowingly collect data from anyone under 18.
If you believe data has been collected incorrectly, contact us immediately.
12. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time.
The updated version will always be available on our website.
Significant changes will be clearly communicated.