Política de envío

Shipping Policy

Last updated: June 2026

At ATMOS, we carefully prepare every order to ensure it reaches you in perfect condition.

Processing Time

Orders are typically processed within 1–4 business days after payment has been confirmed.

During periods of high demand, product launches, or promotional campaigns, processing times may be slightly longer.

Delivery Times

Delivery times vary depending on your location, product availability, and the shipping carrier.

Please allow between 2 business days and 2 weeks for your order to arrive.

Estimated delivery times are not guaranteed and may be affected by factors outside our control, including customs clearance, weather conditions, public holidays, or courier delays.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information (where available), allowing you to follow your shipment.

Delays

While we always strive to deliver your order as quickly as possible, occasional delays may occur. We appreciate your patience and understanding.

If your order has not arrived within 14 business days after dispatch, please contact our support team at support@atmosscent.com, and we will be happy to assist you.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information. ATMOS cannot be held responsible for delays or additional shipping costs resulting from incorrect or incomplete addresses.

Lost or Damaged Parcels

If your parcel arrives damaged or appears to have been lost in transit, please contact us as soon as possible with your order number and any supporting photos (if applicable). We will work with the carrier to resolve the issue promptly.