Política de reembolso

Return & Replacement Policy

Last updated: June 2026

At ATMOS, we are committed to delivering high-quality products. If your product arrives defective or is not functioning properly, we will be happy to help.

Eligibility for a Replacement

Products are eligible for a replacement only if they are faulty or not working properly.

To qualify, you must:

• Contact us within 14 days of receiving your order.
• Provide your order number.
• Submit clear photos and/or a video showing the issue.

Products will not be replaced for:

• Change of mind.
• Incorrect orders placed by the customer.
• Normal wear and tear.
• Damage caused by misuse, accidents, or unauthorised modifications.

How to Request a Replacement

Please contact us at contact@atmosscent.com with your order number and evidence of the issue.

Do not return the product until you have received instructions from our support team.

Replacement Policy

Once the issue has been reviewed and confirmed by our team, we will arrange a replacement for the defective product.

We do not offer refunds. Only approved defective products are eligible for a replacement.

Contact

Email: contact@atmosscent.com
Phone: +44 7347 835557